WestJet will contact those people it deems eligible for refunds … Sign in to view your balance. Select your flights and continue to the payment step. Travel Bank credits cannot be used for WestJet Vacations packages. Thank you for your trust and patience as this situation evolves day by day. Guests who are eligible for a refund to original form of payment, due to a WestJet Vacation cancelled by WestJet, will be contacted. We are contacting eligible guests with the option to request a refund to original form of payment, instead of the Travel Bank credit they received when their flight was cancelled by WestJet. WestJet | WestJet Rewards - Full Refund vs Credit to Travel Bank amid COVID crisis - Originally Posted by stoddaj1 Question for those far more experienced than I... We had a ticket booked from Halifax to West Palm Beach, Florida for March 13-22, which we canceled the week before. After a brief spat with Air Canada about who was the first national airline to offer refunds like this, WestJet also confirmed that people with eligible third … We are processing these requests by flight date, prioritizing flights cancelled in March and then forward. No. At that time it state that if we preferred a refund the information would come at a later date - it's almost like WestJet knew that legally flights to the U.S. would have to be refunded but they wanted to wait if the DOT may loosen that restriction to the help the airlines. WestJet has started to provide refunds to the original form of payment for guests with flights that were cancelled by WestJet due to the COVID-19 pandemic. 1 credit = 1 CAD, USD or GBP (depending on your address) The refunds apply to U.S. and U.K. flights that were scheduled between March 1 and June 30, with a processing time of four to six weeks, according to the document. We are currently processing refunds for reservations with departures up to April 7, 2020. I’ve escalated it and was not able to get a refund issued to my card. Given the volume of cancellations during this time, we are not providing refunds through the call centre. It is our intention to remove barriers to travel, not create further affordability challenges for hard-pressed travellers. The clock starts again after your credit has been extended by WestJet. WestJet Vacations and Group bookings will continue to follow the process already established and cannot be requested with this form. If you received a credit to Travel Bank for a flight cancelled by WestJet and have not heard from us, please fill out the request for refund. The browser you are using is not supported. Travel Bank credits from changed or cancelled flights can be used to pay for flights up to 24 months from the date your flight was cancelled. If you are new to Travel Bank because of cancellations from Coronavirus (COVID-19), please know that we are responding to feedback and working on solutions to make your next flight with WestJet worth the wait. Can I cancel my WestJet flight and get a refund? You can cancel your WetJet flight in advance, however, refunds will depend on your ticket type. We are processing these requests by flight date, prioritizing flights cancelled in March and then forward. It will take us many months to process the thousands of requests we are receiving. “I am furious, to say the least,” Mike Kroeker of Winnipeg, MB-based Bonaventure Travel, told PAX, sharing his initial … If your clients prefer a refund to original form of payment, please visit our We are contacting eligible guests with the option to request a refund to original form of payment, instead of the Travel Bank credit they received when their flight was cancelled by WestJet. Five us have YLW-MCO-YLW booked for mid April 2020, obviously cannot go now even if we wanted to, We'll redirect you to the home page of the country/region site you choose. Cancellation after 24 hours of the ticket purchase Canadian airlines are telling grounded passengers without travel insurance they won't be getting a refund for flights cancelled because of COVID-19 — only travel credits. The … Air Canada seems to take issue with WestJet’s claim that it’s the first national airline in Canada to provide refunds proactively. The full value of your flight has been refunded to a WestJet travel bank (for WestJet bookings) or WestJet Dollars account (for WestJet Vacations bookings), which is valid for 24 months from date of issue. All bookings made within 24 hours (excluding same-day travel) can be cancelled for no fee. The value of WestJet Vacation packages cancelled due to Coronavirus (COVID-19) will be returned as WestJet dollars. In an email to Narcity, a WestJet spokesperson wrote that the airline has started processing refunds to the original forms of payment for some international trips that were cancelled due to COVID-19. If you cancelled a flight on your own and accepted the travel bank credit, you would not be eligible for the cash refund. See WestJet dollar FAQs. Travel Bank credits and refunds Outside of 24 hours from booking, if you’ve cancelled your flight or changed to a fare lower in price, your refund will be returned as a credit with WestJet and held in your Travel Bank—which is linked to WestJet Rewards account. This depends on how your cancellation was processed. Please take care to keep your WestJet Rewards ID confidential. The company revealed that they’d be giving eligible passengers their money back, starting from November 2, 2020. But if in case the departure time of the flight is within 24 hours of the time when the booking was made in that case cancellation will include the cancellation charges for per seat reservation, and the refund will be transferred to your travel bank as per the WestJet Airlines refund policy. Select the desired flights, fill in the guest details for the person travelling and continue to the payment step, If there is a balance in your Travel Bank, the option to apply the credit to the travelling guest’s flight will appear as a payment option. This form applies to guests with air only bookings. Please see our, To use WestJet.com, you agree to the website, Legal, restrictions and terms and conditions, Flight interruptions and passenger rights, 1 credit = 1 CAD, USD or GBP (depending on your address), Apply toward the cost of a flight, with no blackout dates, 24 month expiry for credits from change/cancel, You can apply credits to one or many flights until the balance is $0. Air Canada gets in refund spat with WestJet. To use your Travel Bank credit when booking online: Yes, Travel Bank credits can be transferred to another WestJet Reward’s account upon request through our contact centre. When you’re signed in your Travel Bank balance will appear with the option to apply the credit to your purchase. Travel Bank credits and refunds Learn about Travel Bank credits, which you may receive when you change or cancel a non-refundable flight. In an announcement on Wednesday, it was confirmed that WestJet refunds for cancelled flights were on the horizon. Guests are required to obtain a medical certificate with a negative Coronavirus (COVID-19) PCR test result (Molecular SARS-CoV-2 test based on a nasal … Refunds are still permitted inside of 24 hours from original booking. If your flight was cancelled due to a schedule change and you do not see the correct balance, please contact us. 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