Are any cleaning services offered at Excellence Oyster Bay? Calm, warm, crystal-clear water so snorkeling is a must-do! Although it was a. busy time of year the resort absorbed the numbers very well. We promise to congratulate the staff you named on your behalf for their contribution to your wonderful experience whilst in our property. Own or manage this property? Please, receive our warmest regards from The Excellence Collection. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,854 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … There’s little within walking distance, but Puerto Morelos’ attractions and Cancun International Airport are roughly 13- and 20-minute drives away, and proximity to the main road means easy access to major sights, shopping, and nightlife. at this hotel because they are fraudulent. Excellence Oyster Bay is a pretty perfect Caribbean getaway if you ask me. The bottom line is that Covid is here but not communicating with your clients is really bad at a. time where loyalty should matter. Plenty of sunbeds, parasols and quiet spots. WHAT. Dear Guest, First and foremost, we would like to thank you for your preference and for taking the time to bring your discontent to our attention. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We regret that we were not able to meet your expectations in terms of the communication. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Both of those resorts are as they're name says Excellent! Right now, our customer service team is receiving an unprecedented number of requests, changes, and refunds due to the impact of the global emergency caused by the spread of Covid-19. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. I called three weeks ago and I was assured my refund was on the way. Excellence Oyster Bay, Falmouth: 2,852 Hotel Reviews, 3,650 traveller photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. Please, receive our warmest regards from The Excellence Collection. Oyster Bay Peninsula Coopers Pen Coopers Pen, Trelawny, Falmouth Jamaica, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff. Does Excellence Oyster Bay offer any business services? See 2,855 traveler reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. I lived in Dubai for many and have experienced some impressive hotels there but this place is up there with them all. Excellence’s newest resort in Oyster Bay, Jamaica opened just last year and last week I got the opportunity (after visiting their Mexico properties and Punta Cana resorts in 2018) to explore the beautiful, brand-new Excellence Oyster Bay. Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you in the near future to provide you the best holiday ever with the attention to detail which we are characterized for. Not the cheapest but well worth it. The hotel is now closed during this time. Please, receive our warmest regards from The Excellence Collection. Please see our partners for more details. Please, rest assured that we are doing our very best to handle the high volume of requests, but we must humbly ask for your patience during this time while we make our way through the queue. This hotel is by far a favorite of mine!. this is a simple cash grab hoping people who paid with debit cards and would have trouble getting their money back it is unfortunate during this pandemic this beautiful hotel has come to these desperate measures to turn a profit. Luxury and fine dining for our Birthdays! What are some restaurants close to Excellence Oyster Bay? I'm totally baffled by the service and lack of communication for a "luxury" resort. HORRIBLE COMMUNICATION AND CUSTOMER SERVICE. Excellence Oyster Bay review from Victoria: We cannot express how beautiful the property was, the interior design, the pools and restaurants are all so gorgeous. Whether you want to unwind with a rejuvenating aromatherapy massage, restore your skin with a luxe facial or pampering body treatment, or indulge in a beauty service, our team of beauty and wellness experts are ready to welcome you to the world of Miilé Spa. We truly hope to have the opportunity to welcome you back in the near future and reinstate your confidence in our service. Which popular attractions are close to Excellence Oyster Bay? However, similar to other reviews, we booked our trip to Oyster Bay in August and while Covid exists, as recent as two weeks ago, the site showed that the resort re-opened at the time of our new booking. Please see our partners for more details. I got the same generic response from their disgruntled customer service that they will refund 30-45 business days don't even bother waiting because that is a lie just do a chargeback with your credit card company to get your money back. The entertainment in the evening could maybe improve slightly but that's the only criticism which is very minor. Taxes and fees that are shown are estimates only. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,850 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … It was a lovely surprise to meet M. Giraud (ex ERM) again . Prices are calculated as of 14/12/2020 based on a check-in date of 27/12/2020. Which is fine as it is the right thing to do. Own or manage this property? Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. Yes, guests often enjoy the harbor view available here. The strengths you mentioned are the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. This luxury adults-only property, which occupies its own peninsula about 40 minutes west of Montego Bay, has an exclusive, but light-hearted vibe. Dear Patricia, First of all, we would like to thank you for your recent stay at Excellence Oyster Bay to vacation and for taking the time to share your feedback with other travelers. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,855 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … Tripadvisor Plus Subscription Terms & Conditions, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Jamaica, Hotels near Falmouth Mystic Lagoon Tours, Hotels near Diamonds International Jamaica, Hotels near Historic Falmouth Cruise Port, Hotels near Glistening Waters Luminous Lagoon Tour, Hotels near Rasstartours and Taxi Services. Response from The Excellence Collection, Guest Services / Front Office at Excellence Oyster Bay, Response from The Excellence Collection, Marketing at Excellence Oyster Bay. Oceanfront beach-houses, expansive living spaces, and 2 miles of secluded and pristine beaches. Yes, free parking is available to guests. Winston was amazing and so personable at the excellence bar. No phone call. We are very sorry to read that you did not receive a refund yet. Location #7121. Conveniently located restaurants include Juici Patties, Leon's Lobster Hut, and Jimmy Buffett's Margaritaville Falmouth. Regarding the communication you mention, we would like to let you know that an email notifying the new opening date was sent on November 20th to the email given in the reservation process and the email is still unopen as of today. No email. ). Our guest experience is very important to us, and because of that, we would like to let you know that an email notifying the new opening date was sent on January 6th to your email and is still unopen as of today, we kindly invite you to check your spam folder. We are fully aware of food quality is one of the major important aspects for our guests to make feel them comfortable, and as a luxurious all-inclusive resort, our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, just as the attitude of our staff is intended to exceed our guests’ highest expectations going above and beyond in order to provide them with an outstanding service. I booked a 2 week stay for the end of September in July when the hotel was still taking bookings. See 2,855 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. more. Having holidayed at the Excellence Riviera Maya on 7 or 8 occasions in the past and really enjoyed ourselves. We do see that the email of the cancellation on January 10th was read. Well upon checking back in last week, I was shocked and really mad that the date of re-opening was extended. Adrine Theresa latoya and Melanie gave us the best service at the spa. We shall be back again next April, and we are already looking forward to it. I emailed the hotel a couple of times and got a reply to say I would be refunded. Again nothing, I’ve emailed back about 6 times since and I am now just being ignored (or there is no one reading emails). Unlike some of the massive chains in Punta Cana, Excellence Resorts owns just a handful of exclusive all-inclusive properties in Mexico and the Caribbean.Excellence achieves a luxurious feel without the least bit of pretension. BEWARE OF THIS HOTEL! Tripadvisor Plus Subscription Terms & Conditions, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Jamaica, Hotels near Falmouth Mystic Lagoon Tours, Hotels near Diamonds International Jamaica, Hotels near Historic Falmouth Cruise Port, Hotels near Glistening Waters Luminous Lagoon Tour, Hotels near Rasstartours and Taxi Services. I called customer service to gather more information and the service was just appalling. This pandemic has been difficult. Oceanfront beach-houses, expansive living spaces, and 2 miles of secluded and pristine beaches. Guests praise the dining options. Excellence Oyster Bay is a luxurious all-inclusive within a unique idyllic setting. Southern vlogger and blogger Ashley Terk Hodges walks you through her most recent trip with the whole Terkeurst family. We stayed in a Beach House, which was amazing, pretty private (walls a little thin, and you can hear neighbors if you are both on the balconies…but that is expected of any hotel, etc. There are 9 restaurants on site, along with a coffee shop/café. Breakfast and WiFi are free, and this property also features 2 outdoor pools. Nearby attractions include Martha Brae River (2.8 miles), Blue Waters Beach Club (3.4 miles), and Diamonds International Jamaica (0.7 miles). We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. white sand beach. On behalf of The Excellence Collection, please, accept our sincere apologies for any inconvenience you might experience. Thank you for sharing. please don't book any flights in anticipation to staying. Yes, Excellence Oyster Bay offers an airport shuttle for guests. Top room amenities include a minibar, air conditioning, and a flat screen TV. We are very sorry to read that you have not receive your refund yet. Prices are calculated as of 30/11/2020 based on a check-in date of 13/12/2020. more. At Excellence Oyster Bay- Adults Only - All-Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Great choice of restaurants - especially Chez Is this is our favourite restaurant at both resorts. Luminous Lagoon is minutes away. Waited a couple of weeks and nothing. There are more places to choose from in the Falmouth area. first I have to say I love the excellence brand resorts. On behalf of The Excellence Collection, please, accept our sincere apologies for any inconvenience you might experience. Claim your listing for free to respond to reviews, update your profile and much more. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. I have stayed with excellence three times. 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